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Re: Re: Fax to EDI/Data
Remarks are interleaved below.
[sniperoo]
>My conclusion: fax to data technology is not what we want it to be;
And that isn't going to change in my lifetime because of non-standard
forms, non-standard typefaces, and handwriting. Of course, the non-standard
forms issue could be addressed by the sender enclosing his data elements
between XML tags. :-)
>webforms are great, if the sender is willing to use;
Bingo! They are great for both sides, though the person on the Web browser
may be less sophisticated in e-commerce, so need to have the business
benefits to him pointed out. (The person who spent the bucks putting up a
Web server is almost by definition well-versed in e-commerce.)
>senders who have a system that can send a fax automatically are happy and
>will not
>change...so get used to it;
Not so. Some of them just haven't considered the benefits *to them* of Web
forms.
>however, not all fax senders have an automatic system, as some still
>sneaker/sandlenet the faxes, so there
>is opportunity there;
Definitely an opportunity there, too.
>where possible, a supplier should consider
>providing lower level of service if a customer continues to send
>faxes, or even consider charging a service fee; if a customer wants
>electronic invoices....make sure they send electronic orders.
>
>August
While I agree with that in principle, I would sell it as a positive (see my
list of 10 benefits) rather than a negative (e.g., $40 processing fee per
fax beginning July 1).
Depending on the economics, it might be better to let one's competitors
have the trading partners which insist on faxing. Those economics should
include the real cost of straightening out the faxed orders which result in
returned materials hassles and overstocks due to cancellations by fax. A
real example of such an overstock: A distributor which re-orders within
seconds because a faxed order has cleaned out their stock received the new
stock days before the material sold to the faxing customer was returned for
credit due to a misreading of his fax three or four weeks earlier. (If
everybody travels by horse and buggy, or alternatively by Ferrari, there
are far few read-ender accidents on the info superhighway than when there
is an speed mismatch of several orders of magnitude.)
Jeff Mick
Sunnyvale, California, USA
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