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Internal Expectations of EDI
Hello all,
I have noticed that internally in my company (specifically in the
Order Admin or Customer Service department), there is sometimes
animosity/resentment/hatred of EDI. I finally figured out it's
because their expectation is that EDI orders should come in, go into
our system, and process without anyone ever seeing them, hearing
about them, or touching them. In this and other companies where I've
done EDI, EDI's expectation is that while we'll make things as easy
as possible for Order Admin, they will still have to do some manual
intervention--fixing terms, fixing pricing, fixing customer sku #'s.
They want EDI to check data against all business rules, but I am
thinking that checking for all business rules would be prohibitive
for EDI.
I am curious about industry-wide practices. How integrated are your
business rules into your EDI translator?
Thank you for your input!
Tracy
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