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Re: Internal Expectations of EDI
Tracy
> I have noticed that internally in my company (specifically in the
> Order Admin or Customer Service department), there is sometimes
> animosity/resentment/hatred of EDI. I finally figured out it's
> because their expectation is that EDI orders should come in, go into
> our system, and process without anyone ever seeing them, hearing
> about them, or touching them. In this and other companies where I've
> done EDI, EDI's expectation is that while we'll make things as easy
> as possible for Order Admin, they will still have to do some manual
> intervention--fixing terms, fixing pricing, fixing customer sku #'s.
> They want EDI to check data against all business rules, but I am
> thinking that checking for all business rules would be prohibitive
> for EDI.
> I am curious about industry-wide practices. How integrated are your
> business rules into your EDI translator?
We have a big range of clients. From very small volume to large JC Penney &
WalMart partners.
Where possible, we try to integrate the EDI into their existing 'host' system.
The larger clients have the translator integrated into their Oracle systems.
This makes it simple to exchange/verify data with their main Inventory system.
Some of our smaller clients print the orders, then re-key them into their main
system.
It depends on the volume of EDI orders, the transactions required and the
flexibility of their main system.
If they are receiving a very small volume and their accounting system does not
accept imports of orders, then integrating EDI becomes very difficult.
Earl Wertheimer
http://www.spe-edi.com
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