|
[EDI-L Mailing List Archive Home]
[Message List]
[Reply To This Message]
RE: Transaction tracking and notification tools
Mike,
Your situation isn't that much different from what I found when I started
this job. We began creating audit reports that compared the back end with
EDI logs and vice versa. With these reports, we were able to identify key
problem areas and address them, and also to deal with the inevitable stuff
that still falls through the cracks. Three years ago I received three to
four trouble calls for missing docs per day, now we probably don't have that
many per month. I received one this morning re a 3rd party logistics
provider. I went to my logs, verified that the docs had gone out and had
been acknowledged, and reported that back to our business unit. Armed with
the facts, they were able to trace the problem to a temp data entry clerk at
the 3pl. I love it when they acknowledge I'm right!
We now use Softshare for communications and mapping. But even before the
conversion, we were able to do a limited amount of reporting and auditing.
Art Douglas
Manager, eCommerce Systems
PaperPak
545 Terrace Drive
San Dimas, CA 91773
909.971.5025
-----Original Message-----
From: Mike Gilbert [mailto:
Sent: Wednesday, July 28, 2004 12:08 PM
To:
Subject: [EDI-L] Transaction tracking and notification tools
I am hope I understand my clients problems well enough to get some advice to
offer back to them.
They have a hodgpodge of technologies
Webmethods, Business Connector, Gentran, Cyclone for routing, Sockets,
FTP... Little is documented and traceable. Transactions are continuing to
fail or getting lost. Currently they have monitoring or drill-down types of
tools to help them monitor and find the problem and correct points of
failure.
There question is do they throw more resources at the problem or bring in an
architect to help them to redesign or are there tools they can purchase to
help solve some of these issues? They have about decided that they need an
independent party to come in and review than to enhance their current group,
freeing team members up to do planning. Any thoughts, suggestions, or tools
you all could recommend would be great.
Thanks in advance
Mike Gilbert
[Non-text portions of this message have been removed]
.
Please use the following Message Identifiers as your subject prefix:
<SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the
list online at: http://groups.yahoo.com/group/EDI-L
Yahoo! Groups Links
|
 |
Subscribe in XML format
| RSS 2.0 |
|
| Atom 0.3 |
|
|
Cart
