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Re: Transaction tracking and notification tools
Yaknow, Mike, some clients are better left to the competition, and this may
be one of them. You say, "They have a hodgpodge of technologies," and
"Little is documented and traceable." If the management which got them into
the mess is still there and is the one you must please, you are getting
into a no-win situation. OTOH, if a new CIO or CTO has hired you to clean
up his predecessor's mess, and if he/she is a competent person with a
reputation for working well with consultants, you have a chance.
But I would be wary of the fact that they have given you a multiple choice
question to answer instead of the fundamental task of documenting the mess,
followed by some operational and ROI benchmarks to improve.
Based only on your message quoted below, I would bail. It's not enough for
a consultant to do great work; the client must be able to recognize it. YMMV.
Jeff Mick
Sunnyvale, California, USA
At 12:08 PM 7/28/2004, Mike Gilbert wrote:
>I am hope I understand my clients problems well enough to get some advice
>to offer back to them.
>
>They have a hodgpodge of technologies
>
>Webmethods, Business Connector, Gentran, Cyclone for routing, Sockets, FTP...
>Little is documented and traceable. Transactions are continuing to fail
>or getting lost. Currently they have monitoring or drill-down types of
>tools to help them monitor and find the problem and correct points of
>failure.
>
>There question is do they throw more resources at the problem or bring in
>an architect to help them to redesign or are there tools they can purchase
>to help solve some of these issues? They have about decided that they
>need an independent party to come in and review than to enhance their
>current group, freeing team members up to do planning. Any thoughts,
>suggestions, or tools you all could recommend would be great.
>
>Thanks in advance
>Mike Gilbert
>
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