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Re: JOB- Technical Support Specialist- Seattle
Why is this perfect job for telecommuting being planned for a cubical farm
in Bellevue?!
While I have zero interest in the job, whether telecommuting or legacy,
such a plan does not speak well to me about the employer's self-professed
understanding of "integration solutions," for example, telephone, email,
VPNs, and broadband-enabled voice/video conferencing. I do at least one
simple teleconference or webcast every single day with people from around
the world, some in their jammies, some in their hot tubs, and (maybe) a few
sitting in cubicles in short-sleeved white shirts with a slide rule on
their belt.
What am I missing here? </troll>
Jeff Mick
Sunnyvale, California, USA
At 10:21 AM 8/4/2004, claus_loos wrote:
>Company : Covast
>Job title : Technical Support Specialist
>
>Our highly talented employees are focused on delivering integration
>solutions and unprecedented customer satisfaction for our customers
>worldwide. If you would like to join an entrepreneurial, fast-paced
>company that offers full benefits, values its employees and will
>help you attain professional success then submit your resume.
>
>Job description
>Technical Support Specialists' primary role is to handle and
>resolve
>customer questions and issues via the Covast support centre in
>Bellevue (WA).
>
>Among those duties he/she will be required to provide first and
>second line of contact for customer and issues via phone and e-mail;
>track and manage the interaction between Covast and the customer;
>research issues in problem tracking database; determine if the issue
>is a bug and/or known problem; document calls and issue resolution
>in helpdesk system; provide input into the modifications of the
>product documentation; provide input into the creation of and
>management of a customer support website; and provide input into the
>testing team regarding product quality.
>
>Successful candidate must have a college degree with Major in
>Computer Science or Technical College Degree, knowledge of XML and
>its specs (XSD, XDR), proficient in Microsoft operating systems,
>knowledge of Microsoft BizTalk Server, MS SQL Server, EDI,
>security\permissions and MCSE and/or other Microsoft certification
>highly desirable. Must be self sufficient, have strong interpersonal
>skills, ability to interact with others and possess excellent
>communication skills.
>
>Candidate must live in the metro-Seattle area; able to work odd
>hours (between the hours of 8AM 10PM PT) and on-call some
>weekends
>to support various customer locations worldwide. We are looking to
>fill this position quickly. This is a permanent, onsite position.
>
>For more information about Covast please visit http://www.covast.com
>or to apply send your resume to
>
>
>Notice:
>Our jobs at Covast are dynamic the above statements are
>intended to describe the general nature and level of work being
>performed and are not intended as an exhaustive list of all
>responsibilities, duties and skills required.
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