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(SALES)Re: FAX-2-EDI solutions wanted
Galagir,
I wanted to briefly respond to your question regarding the incoming
fax orders that are nagging you. I'm with a company called
Seeburger, and part of the Business Integration Suite we offer
features a product called Paper-to-ERP. What this product does from
a very high level is take a fax or image from a fax server, then uses
optical character recognition (OCR) to recognize certain fields on
the fax and cross checks the data with any number of databases (item
master, customer master, etc.) The engine uses a very large
knowledge base that ships with the product to identify these fields
without building a traditional template for each seperate document,
saving you a great deal of time and money. The data is then
converted to any format you choose including EDI. But most customers
prefer to integrate directly with their ERP system. In the initial
stages of implementation, the product confirms that it is identifying
the correct data with a customer service rep (CSR), then the next
time that fax comes through it does not question the results. Over a
short period of time the accuracy of the identification of
information on the incoming faxes grows very high, and requires
little interaction from your CSR's.
If you would like to learn more about this product I would enjoy
speaking with you.
Thanks,
Aaron Geiger
Business Development Manager
Seeburger, Inc.
P) 770-604-3888 ext. 233
www.seeburger.com
--- In "Michael Mattias"
<michael.mattias@g...> wrote:
> From: <ADouglas@p...>
> > Yes, involve your sales and customer service teams in the effort
to get your
> > customers to realize the benefits of EDI in making their supply
chain more
> > efficient.
>
> Looks like as good a place as any for a rerun of an item I first
posted June 21, 2001.
>
> MCM
>
>
> 6/21/01
>
> As anyone who has been around ANSI EDI setups knows, there is a
significant time
> and money investment required to put together a really good system
with full
> integration into an applications system.
>
> The last couple of days I was working at one of my clients, a major
manufacturer
> in Wisconsin. This customer is reasonably new to ANSI EDI, only
doing recently
> doing any of their own work on it. (For about a year, they had been
accepting
> ANSI orders from only one customer, using a Mercator application
built by an
> outside firm).
>
> Over the last couple of months they had invested a lot of time and
money to get
> ANSI X12 running with a number of other customers who had requested
it over the
> past couple of years, but still no one had seen any tangible
benefits; it seemed
> EDI support was a "cost of sales" rather than an "aid to order
processing."
>
> The sales department of this firm was successful in landing a new
account; but,
> they had to commit to being able to accept ANSI X12 orders and
provide ANSI
> X12 invoices. The IT department dutifully (though not without some
grousing,
> but you expect that) set up the translation and mapping and
integration, went
> through the testing, and on Monday the new customer sent in his
first batch of
> orders: 324 PO's with 66,215 line items.
>
> The orders were picked up from the VAN at 3:00 AM. By 4:00 AM, all
orders were
> entered into the user's sales order system.
>
> The next morning, the IT people did a little math: they figured it
would have
> taken three (3) man-weeks to hand-key all those orders. The IT
people were
> amazed; and they usually don't get all that excited about
productivity
> improvements in "the other building" (the sales/service
departments).
>
> The next day, the customer sent in another 36 PO's with 8000+ line
items. More
> savings.
>
> As someone who has been a long time "true believer" in the
productivity
> improvements available using EDI, I just love it when a "real user"
can finally
> and clearly see his investment pay off, so I thought I'd share.
>
> /// ends///
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