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Re: Re: Gentran Server - Interchanges/Indrawer/Outdrawer
The software vendors, just like our client's vendors, don't really want
to deal with consultants. They sell
professional services, and feel that every consultant is picking their
pocket. Maybe so, but at the rates
they charge and the people that they send on engagements, they are
giving themselves a bad name. My rub
with Sears yesterday illustrates the daily frustration of a consultant.
You would think that a retailer wants to
deal with someone that is smarter than dirt, but they sure make it
hard. Ever try to deal with Wal-Mart?
Frustrated? You betcha. Just don't lose your day job ... or the
nightmare really starts.
Mike Rawlins wrote:
>The other way to deal with these type of questions is to ignore them, or an
>RTFM if you happen to be in a particularly surly mood. At any rate, if
>we're going to keep this list useful for the vast majority of subscribers
>we need to refrain from giving useful responses.
>
>Cheers,
>
>Mike
>
>At 01:21 PM 1/6/2005 +0000, jgarnissboston wrote:
>
>
>
>
>>I'd like to add that "consultants" who are asking the type of
>>questions referred to below are giving EDI professionals a bad name.
>>When you hire a consultant who is supposedly versed about the
>>product for which they were hired, I would think that they should at
>>least know the basics about that product. I have seen many questions
>>that are truly entry-level questions about Gentran server in
>>particular that have been posted by people saying that they are
>>consultants working on a project.
>>
>>As a victim of outsourcing (who was asked by the company I worked
>>for to train the "consultants" who were going to replace me), I am
>>appalled at the level of knowledge that these outsourcing firms
>>have. No wonder they charge a quarter of what the knowledgeable
>>professionals do. Even then, they are still over charging because
>>these "consultants" have only one tenth the knowledge (if that!).
>>
>>And for those who are not "consultants", I see that you have 2
>>choices for these types of questions:
>>
>>1) Actually contact the support line of the appropriate company
>>2) Investigate it yourself and do the work so that you educate
>>yourself further in the process. After all, knowledge is power.
>>
>>Just an early morning, coffee-deprived, snow storm induced rant!
>>
>>--- In Chris Johnson <chrisj@e...> wrote:
>>
>>
>>>Quoted text is from <00d501c4f37f$d876d880$c970fea9@oemcomputer>,
>>>
>>>
>>by
>>
>>
>>>William J. Kammerer <wkammerer@n...>
>>>
>>>
>>>
>>>> "Quite frankly I lost interest in EDI-L quite some time ago
>>>>
>>>>
>>[when
>>
>>
>>>> it] became the unofficial help desk for Gentran, and at times
>>>> other translator products and ceased to be a forum for
>>>>
>>>>
>>discussion
>>
>>
>>>> on broader EDI topics. Either customer support departments at
>>>> these product companies is abysmal, or, the basic knowledge of
>>>> knowing how to contact them no longer exists amongst those who
>>>> consider themselves professionals. I also think outsourcing to
>>>> companies who have no relationships with these product vendors,
>>>> and therefore have no access to "paid" support is an increasing
>>>> problem."
>>>>
>>>>
>>>I wasn't the correspondent in question but he certainly expressed
>>>
>>>
>>my
>>
>>
>>>feelings about EDI-L!
>>>
>>>Regards
>>>Chris
>>>--
>>>Chris Johnson mobile:+44 (0)7785 302122
>>>EDIMatrix Ltd work: 0845 126 0680 or +44 20 8559 2454
>>> fax: +44 (0)20 8559 2497
>>>EDI website http://www.edimatrix.co.uk
>>>
>>>
>>
>>
>>
>>.
>>Please use the following Message Identifiers as your subject prefix:
>><SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC>
>>Access the list online at: http://groups.yahoo.com/group/EDI-L
>>
>>Yahoo! Groups Links
>>
>>
>>
>>
>>
>>
>
>---------------------------------------------------------------
>Michael C. Rawlins, Rawlins EC Consulting
>www.rawlinsecconsulting.com
>Using XML with Legacy Business Applications (Addison-Wesley, 2003)
>www.awprofessional.com/titles/0321154940
>
>
>
>.
>Please use the following Message Identifiers as your subject prefix: <SALES>,
<JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC>
>Access the list online at: http://groups.yahoo.com/group/EDI-L
>
>Yahoo! Groups Links
>
>
>
>
>
>
>
>
>
>
--
$$$$$$$$$$$$$$$$$$$$$$$
Brian Lehrhoff, EA
201-913-4506
Messaging Consultant
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