Re: Burlington...

> > > When I pointed out that their POs were difficult to handle, their reply
was
> > > "You passed SPS Commerce testing, so what's the problem", with a threat to
> > > send us back to testing again.
> >
> > Seems to me you were darned lucky. They could have replied that instead of
> > sending YOU to "testing" they would be sending their purchase orders to
"someone
> > else."
>
> Lucky? What was I supposed to do? Roll over and say "thank you" for sending
> POs that were difficult to handle and didn't reflect reality?
>
> When I see something that isn't right, I point it out, in the hopes that it
can
> be corrected. Earl Wertheimer

Maybe it's just a 'tone' thing. 20+ years as an operations manager (not in I/T)
has made me quite solicitous of and deferential to
customers.

Or maybe what is being said here actually says more about the quality of SPS
Commerce's testing regime and/or value as an EDI
Advisor to its clients than it does about BCFs Implementation decisions......


MCM