|
[EDI-L Mailing List Archive Home]
[Message List]
[Reply To This Message]
Re: <MISC> Penney to stop doing business with Sterling
Some of my companies subscribed to other VANs when Sterling began losing
data when transferring documents through interconnects to other VANs.
Sterling would never say why the packets were lost when this occurred. Some
have dropped Sterling altogether while others have elected to use two
connections, one Sterling-compatible and one for trading partners on any
other VAN.
Lawrence Leavell
----- Original Message -----
From: "Joe Reinhardt" <
To: "EDI-L (E-mail)" <
Sent: Thursday, April 18, 2002 11:30 AM
Subject: RE: [EDI-L] <MISC> Penney to stop doing business with Sterling
> Jeff,
> Sterling did good by me with first call to my rep and one return
> comment (term) on their initial quote, so at this point I am happy to stay
> with what I think is the best network in existence.
> We switched off off GEIS 3 years ago due to poor support and a lack
> of any respect for us (since we were already a customer). And here is the
> kicker - we spent $1mil per year with them!! EDI portion was only 3K per
> month (still spend less with Sterling)but we used their network for remote
> connections(not anymore!!). They would not take care of anything for us.
> And now everything I get from GE on the JCP issue is very pointed that we
> HAVE to switch off Sterling, and that is absolutely a lie. Same old thing
> from them, they tell you anything to get you then too bad later when you
> need support.
> If Sterling doesn't take care of this with their customers, I would
> at least talk to that other company (QRS or something) that Eckerd has
also
> signed up with. They at least told me that we did not have to move off
> Sterling (honesty I like that), as long as we dealt with the network
issues
> ourselves. Since I have never called Penney for any network related
issues
> it was a moot point anyway.
>
> I have to stop ranting now --- but I feel better.
> All that relates to support is my personal experience - yours may be (I
> hope) much better.
>
>
> -----Original Message-----
> From: Jeff Garwick [mailto:
> Sent: Thursday, April 18, 2002 1:45 PM
> To: 'Richer, Robert'; 'Joe Reinhardt'
> Subject: RE: [EDI-L] <MISC> Penney to stop doing business with Sterling
>
>
> My personal opinion is that I would re-negotiate your prices Sterling.
> Take..........
>
>
> To unsubscribe from this group, send an email to:
>
> Message Identifiers: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>,
<OFF-TOPIC>
> Access the list online at: http://groups.yahoo.com/group/EDI-L
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
|
 |
Subscribe in XML format
| RSS 2.0 |
|
| Atom 0.3 |
|
|
Cart
