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Re: <TECH>, GEIS 800 -> neat trick
Hi there all,
I will not comment on the technical skills of our U.S. Help Desk, but in
Australia, I have been working on the GE Help Desk for 13 years (Yes, I'm a
Freak) and therefore I have faced similar technical challenges and devised
work-arounds to keep customers running. I do share these with the U.S., but
the amount of information one must learn to be skilled on a help desk would
exceed 4 years of solid training. Most help desk people only last about 1-3
years and therefore do not get the levels of knowledge they need to perform
the role well.
I empathise with people whom receive poor support, there is nothing more
frustrating.
Anyway, for those that might need a HPN access number for GE's service,
please visit:
http://www.gegxs.net and click on Access Directory (located on the left menu
bar)
Best Regards,
Michael Burbury
GE ecXpress Australia.
System Administration
----- Original Message -----
From: "J. Glenn Thompson" <
To: <
Sent: Thursday, October 04, 2001 3:36 AM
Subject: Re: [EDI-L] <TECH>| GEIS 800 -> neat trick
> Thank you for that information. It is timely and useful. I would point
out however
> that both times this information was posted it was from Australia. Is the
> Australian branch of GEIS the only one to provide any kind of support?
Does the US
> branch know how to handle situations in its back yard?
>
> I may sound a little terse but with an impending rate increase approaching
I want to
> get the support I am paying for.
>
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