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<JOBS> Technical Support Specialist
Technical Support Specialist
Edifecs, the leader in providing community enablement technologies,
is looking for a technical support specialist with a good background
in EDI or integration solutions.
Major Duties and Responsibilities:
· Act as an initial contact point for technical support
requests.
· Answers the Customer Support Lines (Early Morning Shift
around 5-6 am to 2-3 pm).
· Act as a liaison between developers and customers.
· Gather sufficient information about the problem to allow a
solution to be found.
· Additional minor duties may be assigned as necessary.
· Provide various levels of support depending on background and
experience of support personnel.
· Refer customers to suitable documentation.
· Refer to internal documents and tech support histories to
answer general questions.
· Investigate problem and try to reproduce/solve it.
Essential Skills:
· 2 or more years of experience in IT Industry Customer
support, preferably in the EDI Industry.
· Strong working knowledge of Windows
95/98/NT/2000, PC Hardware/Software and peripherals.
· Customer driven attitude.
· Excellent communication, problem solving, people skills.
Location: Bellevue, WA
Additional Information:
If interested, please email your resume to More
information about Edifecs can be obtained at www.edifecs.com &
www.HIPAADesk.com.
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