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Dropped Communications with QRS - Desperately looking for help!
I just found this forum and the information is terrific. Thanks for
all of the valuable knowledge.
My company uses Inovis version 2 on the way to version 5. QRS is our
VAN. We use a dialup connection and have a substantial amount of
dropped communication sessions. The problem with the drops is
sometimes they become duplicate sends. Our software thinks that
nothing made it to the van, while the van does receive some
transactions. When the next communication resumes it resends the
already sent documents along with any new documents on the original
control number. YIKES! Our systems guy and myself have had many
calls with QRS,IBM, and Inovis. We have traced the line, sent the
reports and still no resolution..With a highvolume fourth quarter on
the horizon, I am a little nervous....
I have two questions...
1. Has anyone else had this problem and how did they correct it?
2. Does anyone have Inovis and communicate with QRS via FTP? Is
there additional hardware/software necessary for this type of
communication?
Any information that anyone has would be very helpful.
Thanks so much.
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