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RE: RE: Third Party Logistics (3PL)
Ahhhhh....
SLA's. Are they worth the paper they are written on. If you agree that
there are approximatly 720 hours in a month, a network that is up 99% of the
time still has 7.2 hours of downtime each month. Most EDI networks (and
private companies) take their networks down for weekly maintenance for a
number of hours. So, most networks (private and public) could not meet that
standard. There are of course exceptions.
Now, assuming that the 7.2 hours that are allowed each month happens to
occur during a time when your company needs to provide "big retailer" with
856's or be penalized. What good is your SLA?
Next issue with SLA's is one that Jim raises below. All you need is a bunch
of lawyers fighting over what is downtime and what is not. If you connect
to a trading partner via AS2 and their AS2 software or hardware has an
issue, but dial-up communication is still available, is that an outage?
Could go on and on....
Just my 2 cents.....
Dwight
>From: "Jim Drewniak" <
>Reply-To: <
>To: "John Nadvornik" <
>Mailing List'" <
>Subject: RE: RE: [EDI-L] Third Party Logistics (3PL)
>Date: Tue, 30 Dec 2003 19:55:31 -0500
>
>John,
>
>Yes, The SLA is critical to the expected Level of Service.
>
>In my last job I created a lights out EDI solution to communicate to a
>third
>party warehouse. The transactions came and went in a near real time
>environment. There were no hardware or software issues that came up after
>the implementation.
>
>The issues that did come up were the result of an interpretation of the
>SLA.
>I am sure as the business grew with the solution then so did the
>expectations.
>
>
>Regards,
>
>Jim Drewniak
>email:
>
>
>
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