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RE: Customer Service
Kurt,
One of the more profound comments I heard from an EDI manager was that
implementing EDI would help customer do customer service and not just take
purchase order information. I have worked for a number of companies where
freeing up customer service time allowed them to up sell as well as fill
vans and containers that might have otherwise shipped partially full. This
situation allows the supplier to sell more products and the customer
reducing overall shipping cost.
Regards,
David Frenkel
612-237-1966
-----Original Message-----
From: Kurt Svensson [mailto:
Sent: Sunday, January 25, 2004 9:19 AM
To:
Subject: Re: [EDI-L] What sort of group is this?
Suzanne Nichols wrote:
> I've been a part of this group for several years, and am alarmed by the
> comments I've been seeing lately. I was of the opinion that this list was
> a forum for EDI professionals to exchange information. What I've seen
> lately is some rather windy notes about outsourcing that assume that only
> Americans subscribe to this list. Although I happen to be American, I do
> business electronically with many countries around the world, and I am
> concerned that these sorts of comments will alienate the very people who
> can provide valuable information about doing business globally.
>
Just a (stupid ?) question:
When (American) companies introduce EDI, is it not, among other things,
to get rid of some of the people in the "Incoming orders deparment" ? Is not
then the EDI-consultant in some way part of this "get rid of people" schema
?
Regards
Kurt Svensson
www.inobiz.se
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